Refund Policy

A legal disclaimer

REFUND POLICY ​ Southern Bells Personal & Private Chef Service LLC   Last Updated: August 15, 2026 Southern Bells Personal & Private Chef Service LLC (“Southern Bells,” “we,” “us,” or “our”) understands that plans can change. Our Refund Policy provides clear guidelines regarding cancellations, service fees, food purchases, and refunds. 1. Cancellations Within 72 Hours Clients may cancel their service within 72 hours of booking and receive a 100% refund of the amount paid, provided Southern Bells has not already purchased food, groceries, specialty ingredients, or other items specifically on behalf of the client. If purchases have already been made on the client's behalf, the applicable purchased costs will be accounted for before the final refund is issued. 2. Cancellations After 72 Hours For cancellations made more than 72 hours after booking, a 40% cancellation/loss-of-business fee applies to the service fee only. The 40% cancellation fee does not apply to food or grocery costs. Any food or grocery balance that has not been spent remains eligible for refund. 3. Same-Day Cancellations For cancellations made on the scheduled service date, the client is responsible for the full cost of the service fee. The service fee is non-refundable for same-day cancellations because the service time has been reserved and the preparation, planning, and availability required for the booking have already been committed. Any groceries or food purchased by Southern Bells on behalf of the client will be returned to the client, along with the applicable receipts. After the purchased groceries are returned and accounted for, any applicable remaining food or grocery balance will be refunded to the client. Same-Day Cancellation Full service fee = retained Purchased groceries = returned to client with receipts Unused applicable food/grocery balance = refunded to client 4. Food and Grocery Costs Food and grocery costs are separate from the Southern Bells service fee. Southern Bells may purchase food and groceries on behalf of the client when included as part of the agreed service arrangement. Clients are responsible for the actual cost of food and groceries purchased on their behalf. Receipts may be provided to document applicable purchases. 5. Refund Processing Approved refunds will generally be issued using the original payment method. Processing times may vary depending on the client's bank, credit-card company, or payment processor. 6. No-Show A client's failure to appear, provide access to the kitchen or property, or otherwise permit Southern Bells to perform a scheduled same-day service may be treated as a same-day cancellation. The full service fee will apply, and purchased groceries will be handled according to the same-day cancellation provisions above. 7. Service Changes Changes to the service date, time, location, menu, guest count, or scope of service may result in additional charges when the change creates additional food, travel, staffing, preparation, or other expenses. Southern Bells will communicate applicable additional costs whenever reasonably possible before proceeding. Refund Summary Cancellation Time | Service Fee | Food/Grocery Costs | Refund | Within 72 hours of booking | No cancellation fee | Applicable purchased costs accounted for | 100% refund, subject to purchased costs  After 72 hours | 40% cancellation fee on service fee only | Not subject to 40% fee | Remaining eligible balance refunded | Same day | Full service fee retained | Groceries returned to client with receipts | Applicable unused food/grocery balance refunded  ​ 9. Policy Agreement By booking services with Southern Bells Personal & Private Chef Service LLC, the client acknowledges and agrees to this Refund Policy and the applicable Cancellation Policy. Our goal is to provide a fair, transparent, and straightforward cancellation and refund process while respecting the time and resources reserved for every client.